2017 Conference


Conference agenda

2017 ITSC

Presenters, topics and biographies

Lilian Donati
Diretora Executiva

Site da SegurancaRio De Janeiro, Brazil
(South America)

Rio De Janeiro: Pose-mega event assessment, now that the olympics have ended

Partnering with Mr. Godinho, this presentation will be based on an actual scenario of the 2016 Rio de Janeiro Olympic Games and will focus on the importance of raising society's awareness using the "Safety Society Project" model about security - it is not only a governmental matter.​

Born in November 14th, 1969, in the city of Rio de Janeiro - RJ, High school graduated at the Swiss-Brazilian School in Rio de Janeiro, fluent in German and English, advanced French and basic Spanish,  Bachelor´s degree in Business Administration (UCAM – Cândido Mendes University) and Post-graduated (MBA) in Marketing (FGV-Fundação Getúlio Vargas) RJ.

​My professional life began at the American Chamber of Commerce Rio de Janeiro, as Development Manager responsible for new associations and to promote network between American and local companies. Then over 20 years of experience in Communication and Marketing fields, eight of them in the energy and petroleum segment, in the areas of marketing, communication and public affairs, in large international companies– as Praxair and Repsol YPF, respectively. Responsible for the conduction of actions and implementation of projects to support business in a socially responsible and ethical manner, protecting the environment and benefiting the communities. Besides other sports and cultural sponsorships, aiming to improve and strength the company’s image in the market.  Experience in public relations, crisis management and press advisory for support in branding activities. 14 years working in the security field as Director at A.L.A.R.M . Electronic Security Systems Company, responsible for the communication and marketing strategies, foreseeing the company’s performance in the Security segment. Editor of the “Boletim Sorria", monthly Corporate Security newsletter, since 2004. Both experiences in Marketing and Security areas acquiring  a vast knowledge, provided all the enrichment necessary to create and found in 2015 the Security Website Portal: www.sitedaseguranca.com.br, which encompasses and concentrates all the main information about Public and Private Security.​Active participation by the Business Council for Public Safety and Citizenship Affaires of the Associação Comercial do Rio de Janeiro since 2012 (ACRio)and Member of the Women entrepreneurs Council of the Associação Comercial do Rio de Janeiro (ACRio) since 2015. International Tourism Safety Association Member since 2016.​

Other Non-profit entities memberships: Our Lady of Mercy Society member since 2012. Member of the Imperial Our Lady of Glory of Outeiro Brotherhood since June 2013. Member of the Brotherhood of the Blessed Sacrament of Candelaria since 2016.

Currently effective member  - non compensated - of the Board of Directors of Our Lady of Mercy American Catholic School in Rio de Janeiro, VP elected for the biennium 2017 to 2019.

Greg Duffell

Bond AsianVentures LimitedBangkok, Thailand

Tourism security in Asia Pacific

A review of the security issues facing travelers to and from the world's second largest tourism region - Asia/Pacific and the impact on Chinese travelers the #1 global outbound market.​Greg Duffell is an innovative and highly accomplished travel and technology entrepreneur with 30 years of global experience including CEO/President of Pacific Asia Travel Association’s (PATA); Manager Strategy and Business Development Emirates Airline Group for their travel arm – dnata Travel; CEO of Bangkok-based DMC, Indochina Services Travel Group; General Manager-Worldwide Network for the Thomas Cook Group; and Regional Director - Asia Pacific for Budget Rent A Car.

He currently mentors and advises several start-up companies – TravelHub; TravelBook; Tineri; WhereisWhere and does business and strategic consulting for a number of mature companies including AmadeusNext; Golfasian; Aurora Travel (Vietnam).

In technology, he created his own ancillary mobile app TripXtra; and co-founded a Silicon Valley software company, Migo Software taking it public in 2005 with Jay Elliot one of the original Apple senior team and in the mid-90’s was part of a pioneering team that introduced electric vehicles to Asia. He has also re-engineered tech companies, such as Illusions Online in Dubai and Creative Advances Technology in Malaysia.

Greg is an enthusiastic “educator”, as advisor to the International School of Sustainable Tourism in Subic Bay, Philippines. He is a well-known and entertaining key-note speaker at global Tourism and Technology conferences and lectured on Intellectual Capital under the European consultancy Areopa.

A native of New Zealand, since leaving school he spent a stint pilot training with the Royal Australian Air Force, he has lived and worked in Australia, Asia (Malaysia, Singapore, Thailand), Dubai, UK and USA. His home base has been in Asia for the past 26 years and he is conversant in several Asian languages - including Bahasa and Thai.

Lucas Eckroad
Sr. Manager

Planning & Preparedness, Crisis Management and Business Continuity The Walt Disney CompanyBurbank, California (USA)

Crisis management best practices for a global, entertainment and tourism company

A discussion around the best practice standards and practices utilized at Disney to ensure our businesses are prepared to respond to and recover from an incident that impacts personnel, property and/or brand. ​

Lucas Eckroad began his work in Emergency Management with the Bay Area Chapter of the American Red Cross in 2006.  While at the American Red Cross, Lucas worked within the Community as a preparedness and mitigation specialist.  In 2007 he joined San Francisco’s Department of Emergency Management as the Schools and Universities Liaison, focusing on building partnerships with, and enhancing the readiness capabilities of all educational institutions within San Francisco.  While with the City, Lucas was also oversaw the management of the City’s Emergency Operations Center working to develop plans and Standard Operating Procedures.  Currently, Lucas works for The Walt Disney Company as the Senior Manager of Planning & Preparedness.  He is responsible for the oversight and strategic direction of The Company’s Training & Exercise, Emergency Planning, and Employee Preparedness programs.

Ron Gertner, Colonel (Ret.)
Head of HSL Division

F.I.C.S. - Focus Intelligence Combat Special SolutionsTel-Aviv (Israel)​

Emergency response to terrorism - The Israeli perspective

Mr. Gertner's presentation will focus on Israel's perspective of counter terrorism. He will describe the Israeli Police, our special units in the fight against terror, our prevention circles, and some of the lessons learned from terror attacks during the last few years.​

Retired Colonel, Ron Gertner, has held many positions in the Israel Police since 1992.  His positions over the 25 year span included:  Assistant to the head of civil security of HodHasharon and Kfar Saba (1992-1993); Intelligence Officer of Kfar Saba Police Station (1993-1995); Commander of Policemen Instruction Course Section (1995-1996); Deputy Commander of the Taibe Police Station (1996-1998); Deputy Commander of the Netanya Police Station (1998-2001); Commander of the Rosh Haayin Police Station (2001-2003); Chief of Operation of the Sharon Sub-District (2003-2004); Netanya Police Commander (2004-2009); Chief Instructor and Deputy Commander of the Police Academy (2009-2011); Commander of the Eilat Sub-district (2011-2013); Israel National Defense College (2013-2014) and Chief of Operations of the Samaria and Judea District (2014-2016).  

Before retiring, as Chief of Operations of the Samaria and Judea District, Colonel Gertner commanded more than 200 officers including the Central command post and the district anti-terrorism SWAT unit.  The District suffered from more than 150 terrorist attacks of various kinds and he coordinated all agencies within the District to work together to prevent future terror attacks.   As a Commander of the Eilat Sub-district, he had to cope with external security threats with the assistance of the relevant defense authorities.  The District dealt with border infiltrators and worked according to a new mapping and enforcement model against companies and businesses found in violations of the law.

Over the years, Colonel Gertner has represented the State of Israel and the Israel Police in various international activities.   His memberships and delegations include:

GILEE delegation to the State of Georgia
ADL delegation to the USA
Israel Bonds delegation to the USA
Delegation on combating terror in Central America
International Tourism Safety Association, Las Vegas, Nevada, USA
UN Convention on Environmental and Hazardous Materials
Numerous delegation exchanges to Jordan

Colonel Gertner has a B.A. in Political Science from the University of Haifa (1997); M.A. in Middle Eastern History from the University of Tel Aviv (2007) and M.A. in National Security from the University of Haifa (2013).  He speaks Hebrew and English languages.

Carole Gorney
Senior Consultant

Crisis Management, Gannett Fleming Security and Safety TeamEaston, Pennsylvania (USA)

Coordinating crisis communication between law enforcement and the tourist industry

It is projected that by 2021, 100 million international tourists will visit the United States, adding an expected $250 billion to the economy each year.   Add to that all the money spent by Americans traveling within the country, and it is easy to see why tourism is such a vital and valuable industry.   It is, however, also an industry particularly vulnerable to the impact of natural and man-made disasters and events, especially when they are repetitive and highly publicized in the media.

Negative impacts of crises and their effects on tourists’ perceptions of destinations are exacerbated by today’s digital-age communication challenges, such as the speed of information dissemination, the multinational scope of communication, the influence of the Internet on public opinion, the pervasiveness of the media both online and off, and the public’s dependence on social media for news and information.    

At the same time, law enforcement is under the media microscope in a growing number of crisis situations, including civil unrest in major cities, mass shootings, terrorist attacks, severe weather deaths and damage, and crime waves.    

In large-scale crises, such as these, there actually is a natural symbiotic relationship between law enforcement and the tourism industry in terms of crisis management, communication and media relations, but all too often that relationship is not recognized in time, if at all.   This is a missed opportunity.

This 45-minute PowerPoint presentation will explain why a coordinated Crisis Management Plan between law enforcement and tourism sectors is vital, and how such a plan can foster a relationship that will work to their mutual benefit and that of the public.  In particular, what the roles and contributions of each party should be in fostering public perceptions of safety and restoration of normalcy, as well as managing tourism aspects, such as evacuations and travel restrictions.​

The presentation will also explore what a Crisis Management Plan needs to include, and how it can be used to better manage media and public attention in our digital, social media world.​

Carole Gorney is the Senior Security Analyst for Gannett Fleming Security and Safety Team and Senior Vice President of the Cline Group. She is a graduate of the Medill School of Journalism at Northwestern University, and received her Masters in Harvard/MIT Conflict Resolution Training Program. She also served as a National Director for the Public Relations Society of America from 2000 to 2001, in addition to serving as Director of the Marketing Committee for the DaVinci Science Center from 2006 to 2010. She is also an author of many books, including “Principles of Risk and Crisis Communication,” U.S. Environmental Protection Agency, Facilitators Manual and Participant Textbook, “Keeping the Media Neutral in a Crisis,” and “Practical PR Techniques.” She also was on the Board of Directors for National Alcoholic Beverage Control Association.

Constance G. Konold
Life, Executive and Career Coach

Career Coaching Crossroads
Boury en Vexin (France)

Working with diverse populations: The tourism perspective

How can increased cross-cultural knowledge favorably impact tourism management, from marketing to security? This one-hour presentation will provide some basic methodology and case studies to illustrate how easily-accessible knowledge of world cultures can improve issues of communication, customer satisfaction, crowd control, and basic tourism "comfort", for the tourists and their hosts.​

Ms. Konold is an American expat living in France, has over 30 years of professional experience on four continents (New York, Paris, London, Kuala Lumpur, Yaoundé), primarily with multinational groups (Seagram's, Continental Can Corporation, International Packaging Association) as well as academic program development and lecturing in higher education in the hospitality field (IMHI-ESSEC, ESHotel-Paris, AIM-Paris, Ecole de Savignac, London South Bank University).  She holds a BA in French from the University of Wisconsin-Madison and a Master of Arts in Teaching from the University of Notre Dame, Indiana. Her areas of specialization are managerial communication, intercultural relations, project management, team building, leadership, and strategic human resource management.​

She is author of "Lifemanship: A Career Coaching Process Manual" (2004) and co-author of "Project Management in the Hotel Industry: A Master Program Course Manual" (2017).

Deeply affected by the major acts of terrorism that struck France, in 2015 and 2016, she organized the first conference on "Security in Tourism during Times of Terrorism", for and with the lecturer Dr. Peter Tarlow, in February 2017, and is committed to facilitating further education and events on this topic, in France and in Europe.

Jacob M. Monty
Managing Partner

Monty & Ramirez, LLC Attorneys at Law
Houston, Texas (USA)

The Trump travel bans and their impact on travel to Las Vegas and beyond: Practical tips for safe and efficient international travel.

In the wake of President Trump’s Travel Bans and current administration practices, the presenter will discuss recent changes in international travel to the U.S. and prepare travelers with an explanation of smart practices for traveling to the U.S. for business or tourism. ​

For over two decades, Jacob M. Monty has practiced successfully at the intersection of immigration, labor, and employment laws. A nationally-recognized authority on issues facing employers with large Hispanic work forces, Jacob has literally written the book on the topic and speaks regularly in English and Spanish on navigating labor and employment matters in industries with heightened immigration scrutiny.  Jacob has also been a featured guest and been quoted on immigration policy in national media including NBC News, MS NBC, CNN, Univision, the New York Times, the Houston Chronicle, Huffington Post, and Politico.  His clients include professional baseball teams, grocery store chains, single establishment and chain restaurants, and leading companies in the construction and facility maintenance fields. Board-certified in Labor and Employment Law, Jacob founded Monty & Ramirez LLP to offer an integrated approach to dealing with Hispanic work forces. He and his bilingual partners address all the critical aspects of employer advocacy, from business and family immigration to union matters, workplace safety, and employment disputes. Jacob’s practice extends nationwide; he has represented employers in courts and government investigations in California, Illinois, New York, South Carolina, Georgia, Florida, Alabama, Louisiana, and throughout Texas.​

Jacob is also active in civic and professional leadership. He serves as Outside Counsel for the Mexican Consulate in Houston on employment matters and has been a Board Member of the Greater Houston Restaurant Association. Jacob has also held presidential and gubernatorial appointments to the North American Development Bank, the University of Houston Board of Regents, the Border Environment Cooperation Commission, and the Texas Private Security Board.

​Jacob Monty also chairs the Center for Latino-Jewish Relations, which has sponsored six (6) study mission trips to Israel in the last seven years. They are focused on educating Mexican‐Americans about their ancestry as “Anusim” or “Conversos”.​​

Garth R. Morgan, M.D., MPH
Chief Medical Officer

CHI-St. Joseph Medical GroupFamily Physician and CHI-St. Joseph Primary Care Clinic
College Station, Texas (USA)

Healthcare & travel: Do's & Dont's

Dr. Morgan will provide a brief explanation covering common healthcare issues found during an individual's travel. He will include common pitfalls, best travel plans a person can make, and the best ways the travel industry can help travelers.​

Dr. Morgan is the Chief Medical Officer for CHI-St. Joseph Medical Group and a practicing Family Physician at CHI-St.Joseph Primary Care Clinic in College Station, Texas. He grew up in a military family, as his father was a colonel and Oral Surgeon in the USAF. Dr. Morgan attended Texas A&M for his undergraduate degree in Biology. He then attended The University of Texas School of Public Health, in Houston, TX, where he received his Masters of Public Health in Disease Control. He started work on his Ph.D., in the field of aquatic microbiology with minors in Biostatistics and Epidemiology. He was studying Vibrio vulnificus in oyster estuaries. He entered Medial School at Texas A&M College of Medicine in the middle of his PhD research. The untimely death of his major professor caused his PhD to be put on hold. He finished Medical School, and then started training in General Surgery before finishing in Family Medicine. He currently is the CMO of a multi-specialty group of 130 physicians and APC’s. He is also the medical director of the CHI-St. Joseph Manor Nursing Home/ Assisted Living and Skilled Nursing Facility. He has served on the Local Brazos County Department of Health, Board of Directors since 2002, and is the interim Chair, as well as the Deputy Health Authority for Brazos County. He is also helps a local high school as a team physician. His interests are varied, but include Diabetes Mellitus, infectious diseases, travel medicine, chronic disease optimization and health promotion.

Johan Obdola

International Organization for Security and Intelligence - IOSI
Vancouver, British ColumbiaCanada

Terrorism, narco-terrorism, violence and its impact on global tourism

Johan Obdola is considered one the most important experts on Narco-Terrorism in the world, bringing over 28 years of international experience in security and law enforcement. Also, Johan is considered to be one of the most important professionals on geo-political intelligence, and security in Latin America. ​

Johan is an active international speaker covering security topics that include: Terrorism, Narco-terrorism, Transnational Crime, and Radicalism. He has been providing advisory to the Gulf Arab States on Security issues including Emerging Security Threats and their impact on the Tourism Industry. Additionally, he is very active speaking in international media, and an advisor to several governments and international organizations.

​Before arriving to Canada, where he entered as a refugee in 1997, Johan was chief of Counter Narcotics in Venezuela, and his experience includes positions such as: Intelligence Officer, International Liaison Officer for Diplomatic Missions related to Counter-Narcotics, Intelligence Team Coordinator, Intelligence Advisor for Governments, Regional Chief Drug Enforcement Operations, and Intelligence Geopolitical Analyst. In the latter position he covered security issues such as: Counter-Terrorism, Narcotics, and Organized Crime focused in Latin America and the Caribbean.

​Previous to his current position (Founder and President of IOSI), he was Deputy Director of the Latin America Bureau for the International Association of Airport and Seaport Police; Director of the International Intelligence and Security Forum, and a member of other major international and regional professional organizations.

Jessica Lani Rich
President & CEO

Visitor Aloha Society of HawaiiTravelers Aid of Honolulu
Honolulu, Hawaii (USA)

Visitor aloha society of Hawaii and the role it plays in Hawaii tourism

Hawaii is one of the most popular tourist destinations in the world where tourism is the number one industry.  The Visitor Aloha Society of Hawaii (VASH) deals with tourists in crisis, which includes visitors who are victims of a crime or other adversities. The agency provides caring and support to travelers who are thousands of miles away from home. Our philosophy is to provide a positive sense of being cared for and to have visitors return home with a feeling of   “The Aloha Spirit.”​

Jessica Lani Rich is the President and CEO of The Visitor Aloha Society of Hawaii (VASH) and has served as President for the past 13 years.​

Ms. Rich is also a TV Host on KWHE-TV in Honolulu, Hawaii. VASH is a non-profit organization that assists visitors who are victims of crimes or other adversities in Hawaii. The agency assists approximately 2,000 visitors in crisis every year. During her years at the Visitor Aloha Society, Ms. Rich has assisted hundreds of visitors in distress. Ms. Rich also serves on the national Board of Directors for Travelers Aid International in Washington, D.C.

Ms. Rich received her Bachelor’s Degree in Communications from San Francisco State University and completed graduate work toward her M.A. Degree at the University of Hawaii.  She is a Certified Critical Incident Specialist and was trained in Baltimore, Maryland at the International Critical Incident Stress Foundation. She is also a Stephen Minister for First Presbyterian Church at Koolau. She is a former News and Public Service Director for KUMU Radio, where she hosted her own radio show. Ms. Rich is also the author of the book “The Gift of Hawaii, Island Inspirations.”

Conference Coordinator
& Speaker

Peter E. Tarlow, Ph.D.
President and CEO

Tourism & More, Inc.
College Station, Texas (USA)

Celebrating over a quarter century of tourism safety and security

Looking forward to new challenges in tourism security,  Dr. Peter Tarlow will look at some of the new trends in tourism security and safety and how they differ from the past. He will allow tourism practitioners and specialists to plan for the future and to avoid errors of the past.  The section will also provide an overview of the state of tourism in the world, what places are considered to be safe and which tourism locales have to face new or ongoing challenges.​​

Dr. Peter E. Tarlow is a world-renowned speaker and expert specializing in the impact of crime and terrorism in the tourism industry, event and tourism risk management, and economic development.  Since 1990, Tarlow has been teaching courses on tourism, crime and terrorism to police forces and security and tourism professionals throughout the world.

Tarlow earned his Ph.D. in sociology from Texas A&M University.  He also holds degrees in History, Spanish and Hebrew Literature, and Psychotherapy.  In 1996, Tarlow became Hoover Dam's consultant for tourism development and security.  In 1998, Tarlow's role at the Bureau of Reclamation expanded.  He was asked to develop a tourism security program for all Bureau of Reclamation properties and visitor's centers.  In 1999, United States Customs Service asked Tarlow to work with its agents in the area of customer service, cultural awareness, and custom's impact within the tourism and visitor industry.  

In 2000, Tarlow, due to inter-agency cooperation on the part of the Bureau of Reclamation, helped to prepare security and FBI agents for the Salt Lake City 2002 Winter Olympic Games.  He also lectured for the 2010 Vancouver Olympic Games.  Tarlow has worked with police departments from the state of Rio de Janeiro for the 2014 World Cup Games and 2016 Olympic Games.

Tarlow is a founder and president of Tourism & More Inc. (T&M).  He is a past president of the Texas Chapter of the Travel and Tourism Research Association (TTRA).  Tarlow is a member of the International Editorial Boards of "Turizam" published in Zagreb, Croatia, "Anatolia: International Journal of Tourism and Hospitality Research," published in Turkey, "Turismo: Visão e Ação" published in Brazil, and "Estudios y Perspectivas en Turismo," published in Buenos Aires, Argentina.

Master of Ceremonies

Stacey Escalante
Founder & CEO

Escalante MediaManagement, LLC.
Las Vegas, Nevada

Stacey Escalante is the founder and CEO of Escalante Media Management, a boutique public relations firm.  She also consults for corporations by supplementing their public relations divisions, assisting with media training and emceeing special events.  Escalante’s former and current client list includes MGM Resorts International, Dignity Health (St. Rose Hospitals), Valley Electric Association, Las Vegas Convention & Visitors Authority, Safe Nest, Desert Perinatal Associates, Troy Watson M.D. (Desert Orthopaedic Center), Real Results Fitness, Downtown Runners, and Facebook for Parents author, Linda Fogg Phillips. She is on the planning committee for the MGM Resorts International Women’s Leadership Conference.

Stacey graduated from UCLA.  She spent over two decades in broadcast journalism. She spent 10 years as a reporter at KVBC-TV (NBC Las Vegas) and has lived in Southern Nevada since 1997.

As a Stage 3 melanoma survivor, Stacey is on a mission to save lives by educating others about skin cancer. She’s on the Board of Directors for the Nevada Cancer Coalition.  She travels to Washington D.C. to lobby on behalf of the American Cancer Society's Cancer Action Network (ACSCAN). She volunteers as media chair for ACSCAN.  When the Nevada Legislature is in session she promotes the importance of keeping cancer in the spotlight. In 2013, her testimony was pivotal in passing Senate Bill 267 which prohibits anyone under 18 from using tanning beds.​

In July 2014, she was invited by the U.S. Acting Surgeon General to participate in a call to action focused on skin cancer prevention and education.  Stacey shared her survivor story at The National Press Club and her story was featured on NBC Nightly News, on NBC affiliates around the country, on the Associated Press wire and in hundreds of newspapers across the United States from Alaska to Florida, and in both Europe and Asia.

An inspired speaker and author, Stacey’s passion and informed perspective make her a sought-after lecturer on health and wellness, oncology from a patient’s viewpoint, and prevention and education at medical conferences.  She also teaches breakout sessions on how to develop relationships with the media and delivering a clear message.

Stacey believes her most important job is raising her two kids. Stacey loves to run. She has completed seven marathons and several RAGNAR road and trail relays.

Conference Coordinator

Ray Suppe

International Tourism Safety Association
and Vice President of Customer Safety,
Las Vegas Convention and Visitors Authority
Las Vegas, Nevada (USA)

Raymond P. Suppe is the vice president of customer safety for the Las Vegas Convention and Visitors Authority (LVCVA). He is responsible for the safety and security of the 3.2 million square foot Las Vegas Convention Center and its sister venue, Cashman Center, consisting of 100,000 square feet of exhibit space and a 9,200-seat outdoor sports stadium.

He joined Security of the LVCVA in October 1992, held various staff and management positions within the department, and was promoted to Director of Security in 2005 and Senior Director of Security in 2014. Suppe oversees the operating functions and professional conduct and training programs for over 200 employees within Customer Safety’s three sections of Security, Traffic and Fire Prevention. He is also responsible for one sub-section – Safety.

Suppe serves as the liaison between the LVCVA and related public agencies such as the Las Vegas Metropolitan Police Department, FBI, Clark County Fire Department, and Department of Homeland Security.

Prior to joining the LVCVA, Suppe served in the United States Army. His current affiliations include President of the International Tourism Safety Association, Executive Board Secretary for the Las Vegas Security Chiefs’ Association, and member of the American Society of Industrial Security (ASIS) and the International Association of Venue Managers (IAVM).

The LVCVA is charged with marketing Southern Nevada as a tourism and convention destination worldwide, and also with operating the Las Vegas Convention Center and Cashman Center. With approximately 150,255 hotel rooms in Las Vegas alone and nearly 11 million square feet of meeting and exhibit space citywide, the LVCVA's mission centers on attracting ever-increasing numbers of leisure and business visitors to the area.